Responsible Gaming

Gambling involves risk. You can lose money. Plan your play and protect your budget. Keep fun and safety as the priority.

• Set a clear budget before you start playing. Only use money you can afford to lose.
• Decide on time limits and stick to them. Use in-product timers and reality checks.
• Treat gambling as entertainment, not a way to earn income.
• Do not chase losses. Stop and review your limits instead.
• Avoid playing when stressed, tired, or under the influence of alcohol.
• Keep payment methods separate from essential bills and savings.
• Follow the legal age requirement in the Philippines (21+ for casinos).
• Review the responsible gaming policy in your account and enable safety tools offered by JB Casino.

Warning signs can build up slowly. If play starts to feel out of control, it may be time to act. Gambling addiction is a serious condition that needs attention.

• Thinking about betting most of the day or planning the next session constantly
• Spending more than your set limits or hiding the real cost of playing
• Needing bigger bets to feel the same thrill
• Chasing losses and returning quickly after losing
• Skipping work, studies, or family time to gamble
• Borrowing money or selling items to fund gambling
• Feeling irritable, anxious, or guilty when not playing
• Lying about time or money spent on gambling
• Using gambling to cope with stress, sadness, or conflict
• Repeated failed attempts to cut down or stop

Taking action early protects your health and finances. Use structured steps and formal support where needed.

• Set strict deposit and loss limits in your account and lower them over time.
• Turn on reality checks and session time reminders.
• Use time-outs to pause playing for at least 24 hours when urges feel strong.
• Request self-exclusion through your account or via our Responsible Gaming Team.
• Remove saved payment methods and reduce daily transfer limits at your bank.
• Keep a gambling diary to track time, triggers, and spending.
• Do not play alone. Tell a trusted person and share your limits with them.
• Block access using website and app blockers or gambling-blocking software.
• Replace gambling time with healthy routines like exercise or scheduled breaks.
• Seek professional support if urges persist or limits do not work.

Support is available in the Philippines and online. Professional guidance and community services can help you regain control.

• PAGCOR Responsible Gaming and Self-Exclusion Program
• National Center for Mental Health (NCMH) Crisis Resources
• Department of Health Mental Health Services
• Philippine Mental Health Association (PMHA)
• In Touch Community Services (crisis support)
• Gamblers Anonymous International (meetings and materials)

If you are worried about your gambling, you can contact JB Casino support for guidance on account limits and self-exclusion. Our team treats your request confidentially and prioritises your safety.

• Live Chat in your account, available 24/7
• Help Center contact form inside your profile
• Email support via the Help Center (see latest address in your account)
• Responsible Gaming request form for time-outs or self-exclusion
• In-account message centre for follow-ups and status updates