JB Casino Privacy Policy

Personal data we collect

• Identification and verification: full name, date of birth, nationality, government ID details, verification photos or video, and KYC documents
• Contact details: address, email, mobile number, and preferred language
• Account and usage: username, activity logs, betting history, responsible gaming settings, communication records
• Payments: transaction information, partial card or account details collected by payment providers, deposit and withdrawal records
• Technical: device identifiers, IP address, browser type, operating system, mobile IDs, cookie identifiers, approximate location
• Preferences: marketing choices and consent records

Why we collect this information

• To open and service the user account and provide online services
• To verify identity, manage risk, detect and prevent fraud, and comply with AML/CFT requirements
• To process payments and handle disputes
• To improve website performance, security, and user experience
• To conduct analytics and produce statistics for service quality
• To send service communications and, when consented, marketing updates

Security measures

• Encryption in transit and at rest for sensitive data
• Strict access controls, multi-factor authentication, and logging
• Regular security testing, vendor due diligence, and incident response procedures
• Staff training on confidentiality and data handling
• Data minimisation, pseudonymisation where appropriate, and retention controls

User rights under Philippine law

• Access: request a copy of personal data and other information about processing
• Correction: request rectification of inaccurate or incomplete data
• Deletion: request erasure when legally permissible
• Restriction and objection: limit or object to certain processing
• Portability: request a structured copy for transfer, where applicable
• Withdraw consent: stop processing based on consent, without affecting past processing
• Complaint: lodge a concern with the National Privacy Commission (NPC)

Compliance

• This policy follows the Data Privacy Act of 2012 (Republic Act No. 10173), its IRR, and NPC issuances
• Processing also aligns with AMLA obligations and relevant gaming regulations in the Philippines
• Where applicable, safeguards are aligned with international standards for cross-border data protection

How information is used

• Account management: onboarding, profile administration, service communications, customer support
• Transactions: deposits, withdrawals, refunds, chargebacks, and reconciliation
• Verification and compliance: KYC checks, source-of-funds review, monitoring, and reporting required by AML/CFT laws
• Service improvement: troubleshoot, enhance features, maintain security, and ensure system integrity
• Analytics and statistics: usage trends, performance metrics, and quality control
• Personalisation: preferences, responsible gaming tools, and content settings
• Marketing: only when the user has opted in, with the option to opt out at any time

Processing principles

• Lawful: processing is based on consent, contract necessity, legal obligations, or legitimate interests
• Transparent: purposes, retention, and sharing are described in this policy
• Proportionate: data collection is limited to what is necessary for the stated purposes

How users can access and manage data

• Access and update: review and edit profile details through account settings where available, or request assistance through the Help Centre
• Correction: submit a request identifying the inaccurate information and provide supporting documents when needed
• Deletion: request deletion of personal data not required for legal, regulatory, or dispute purposes
• Response times: requests are addressed in a reasonable period, typically within 30 days as guided by local rules

Verification and limits

• Identity verification may be required before actioning a request
• Certain records must be retained under AMLA and gaming regulations for at least five years from the date of transaction or account closure

Security checks and payments

• By using JB Casino, the user consents to necessary security checks and to payment information being processed by accredited payment service providers for transactions and fraud prevention.

• The services are intended for users aged 18 and above
• Age cannot be confirmed without documents, so verification may be requested to prevent access by minors
• If a parent or legal guardian believes a minor has submitted personal information, a request may be filed to close the account and delete personal data where legally allowed
• Certain records may be retained to meet legal or regulatory obligations even after account closure

• Personal data may be stored or processed outside the Philippines where service partners operate, including cloud infrastructure and support teams
• Using the site signifies consent to the international transfer of information for service delivery, security, payments, and support
• Partners are required to maintain confidentiality and apply safeguards such as contractual protections, security standards, and restricted access
• Cross-border transfers follow applicable NPC guidance and recognised international safeguards

• This disclaimer may limit or qualify how certain rules in this policy apply in specific situations, such as legal holds, investigations, or compliance requirements
• The disclaimer becomes applicable when the user accepts the policy through signature, acceptance on the site, or accession to the terms
• If a provision is found unenforceable, the remaining parts of the document continue to apply to the extent permitted by law

Definition and types

• Cookies are small text files stored on the device to remember settings, improve website functionality, and help analyse usage

How cookies are used

• Statistics: measure visits, performance, and errors
• Behaviour analysis: understand user interactions to enhance services
• Personalisation: remember preferences and responsible gaming settings
• Site improvement: maintain security and prevent abuse

Retention and control

• Cookie data is generally retained for up to 1 year, after which it is deleted or anonymised
• Users can manage or block cookies through browser settings or the cookie banner; essential cookies are required for core functions

• Using JB Casino or creating an account constitutes full acceptance of this Privacy Policy and related terms referenced here
• The current version published on this page prevails and applies to all processing of personal data
• Material changes will be signposted by updating the effective date and, where required, providing additional notice

Sharing of information

• Personal data may be shared when required by law or regulation, to respond to lawful requests, to establish or defend legal claims, or to enforce agreements
• Categories of recipients include payment processors, KYC and verification providers, analytics vendors, IT service providers, marketing platforms where consented, auditors, regulators, and dispute resolution bodies

Transparency and consent

• A list or description of key third parties, purposes, and scope is provided on the site where available, or details will be provided upon request
• Providing information for a specific feature or service is deemed consent for sharing where consent is the lawful basis; other sharing relies on contract necessity, legal obligations, or legitimate interests

• The site may contain links to external websites that have their own privacy policies and security practices
• Responsibility does not extend to how those websites collect, use, or protect personal data
• Users should review the privacy notices of any external site visited and exercise caution when sharing information